SHIPPING & RETURNS POLICY
At Hickory Ridge Soaps, every product is handcrafted in small batches with care. Because of the nature of our bath and body products, we ask that you review the following policy before placing your order.
Shipping Information
We're committed to getting your handcrafted products to you as quickly and safely as possible. Every order is carefully packed by hand before it leaves our workshop.
Shipping Rates
- Free Standard Shipping on qualifying orders of $50 or more shipped within the contiguous United States.*
- Flat Rate Standard Shipping of $6.99 on orders under $50.
*Free shipping is applied automatically after discounts have been applied to your merchandise subtotal. Shipping promotions are subject to change without notice.
Shipping Carriers
We ship using trusted carriers, including:
- USPS
- UPS
The shipping method selected at checkout determines your estimated delivery time. Orders qualifying for free shipping will be shipped using the most economical shipping method.
Estimated Transit Times
USPS
- Ground Advantage: 3–7 business days
- Priority Mail: 1–3 business days
UPS
- Ground Saver/Standard: 2–7 business days
- Ground: 1–5 business days
Please note that these estimates are provided by the shipping carriers and do not include our processing time.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Processing Time
Because our products are handcrafted in small batches, orders typically ship within 1–3 business days.
During busy seasons, holidays, or special promotions, processing times may be slightly longer. If an unexpected delay occurs, we'll do our best to keep you informed.
Unless otherwise noted, all items in your order will ship together. In some cases, we may divide larger orders into multiple packages at no additional cost.
Business days are Monday through Friday, excluding holidays.
Shipping Address
Please verify your shipping address carefully before placing your order.
We ship to the address provided at checkout. If you notice an error, please contact us as soon as possible. Once an order has shipped, we cannot change the delivery address.
If a package is returned to us due to an incorrect address, additional shipping charges will apply before the order can be reshipped.
Returns & Exchanges
For health and safety reasons, we do not accept returns or exchanges on bath and body products. This helps ensure every product our customers receive is new, unused, and has not been exposed to outside contaminants.
If you have questions about a product before ordering, we're always happy to help. Many of our products are also available in smaller sizes, making it easy to try a new scent or product before purchasing a full size.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us file a claim with the shipping carrier, please:
- Keep all packaging materials and damaged items.
- Take clear photos of the damaged product(s) and packaging.
- Email us at info@hickoryridgesoaps.com.
Most shipments are insured against loss or damage. Once we've reviewed the claim, we'll work with you to replace the damaged item or issue a refund when appropriate.
Lost Packages
If your package is deemed lost by the shipping carrier after allowing sufficient delivery time, we'll gladly replace your order or issue a refund.
Incorrect Shipping Address
Please carefully review your shipping address before placing your order.
If an order is returned to us because an incorrect address was provided, we'll contact you to arrange reshipment. Additional shipping charges will apply before the package can be sent again.
If we are unable to reach you or receive a response, your order will be refunded minus the original shipping charges and a 20% processing fee.
Ingredient Information & Allergies
A complete ingredient list is provided for every product on our website.
If you have known allergies or ingredient sensitivities, please review each ingredient list carefully before purchasing. Because every individual's skin is different, we recommend performing a small patch test before using any new bath or body product.
Hickory Ridge Soaps is not responsible for allergic reactions or sensitivities to individual ingredients.
Whipped Body Butter & Warm Weather Shipping
Our whipped body butters are handcrafted without heavy waxes or synthetic stabilizers. Because of this, they may naturally soften or melt during hot weather.
During warmer months, we include ice packs whenever possible to help protect your order during transit.
If your body butter arrives softened, simply place it in the refrigerator for 1–2 hours before opening. While the whipped texture may change if melting occurs, the product remains just as nourishing and effective.
By placing your order, you acknowledge this possibility and understand that refunds are not issued due to changes in texture caused by heat during shipping.
Scent Perception
Fragrance is a personal experience, and scent perception varies from person to person. What smells strong to one individual may seem lighter to another. Because of these natural differences, we cannot guarantee that every customer will perceive fragrance strength the same way.
Product Care
To help your products perform their best:
- Store in a cool, dry place.
- Keep away from direct sunlight and excessive heat.
- Follow all product directions before use.
By purchasing from Hickory Ridge Soaps, you acknowledge that you are responsible for the proper storage and use of your products. We cannot be held responsible for issues resulting from improper storage, misuse, or failure to follow product directions.
Questions?
We're committed to providing quality handcrafted products and excellent customer service. If you have any questions before or after placing your order, we're always happy to help.
Email: info@hickoryridgesoaps.com
